Cape Cod Harley-Davidson®
750 MacArthur Blvd, Pocasset, Massachusetts 02559

508.563.7387
Careers

Careers

Now hiring!

Cape Cod Harley-Davidson® is always looking for exceptional people to become part of a growing dealership that promotes a positive, enjoyable work atmosphere. We understand the value of open communication, professional growth, and work-life balance. We want to grow our team from within so there are opportunities to grow within the dealership.

We are looking to add exceptional people to our existing staff, and we are accepting applications for ALL positions and departments - Sales, Finance, Service, Parts & Accessories, Administration, and General Merchandise/Motorclothes. We have immediate, openings for the positions outlined below.

If you are a passionate, self-motivated individual who goes the extra step and holds the quality of your work and the others around you at a high level, then we want you to join our team. Please complete the form below and submit it to us for review. We look forward to hearing from you!

APPLY NOW!

OPEN POSITIONS

Our team of experts produces only the highest quality, and we have the best Technicians, Parts to Service personnel, and Shop Support/Drivers in the area. 

Cape Cod Harley-Davidson® is looking to add a Service Director to oversee the Service Department operations. Our team of experts produces only the highest quality, and we have the best Technicians, Parts to Service personnel, and Shop Support/Driver in the area. We are seeking a person with experience and drive that can uphold our high quality as they oversee and operate the entire department.

What we are looking for:

You have an incredible work ethic and are a person that sets the tone for everyone else by the way that you do things. You don't care about titles and do whatever is necessary to have the dealership operate smoothly. People will follow you because you have earned their respect by the way that you present yourself and because you are a natural leader. You are organized and detailed. You have a team mentality. You can adapt to different personalities and situations.You are a teacher, a motivator, and will help an individual to become better at what they do. You value the people that you work alongside and understand that you are only as good as the people that are around you. You put the dealership and staff before yourself. You come in early and stay late. You are ambitious and a self-motivator. You want to learn more and find ways to improve upon yourself. You step up when necessary.

You understand the importance of the customer experience and it is second nature to do everything that is necessary so that every customer has the best customer experience every time that they enter the dealership or speak with us on the phone. You understand and have what it takes to provide that customer experience on a consistent basis. You have experience and are well known for your reputation in the motorcycle industry.You constantly strive to find ways to improve processes and manage personnel to achieve efficiencies and production. You must be willing to put the needs of the business, it's customers ,and the other members of the staff before their own.

This is a great dealership to be able to be a part of, with a great work environment and atmosphere. We value our employees and understand that chemistry makes the staff better. You are compensated and rewarded for excelling. We have Employee Appreciation Days, where we close the dealership and you are paid to go have fun somewhere as a group. We understand that it is the people that make up the dealership that contribute to its success and we strive to provide the work atmosphere for you to excel and so that you enjoy being a part of it.

Job Description:

  • Check-in and look over each motorcycle with each customer and discussing possible items that may need attention or accessories that could be added. Asking all of the necessary questions to obtain all information necessary to perform the work to the customer's motorcycle.
  • Write a very organized and detailed work order with events and notes for all necessary repairs or accessories installation. Adding detailed notes to the work order each time an event occurs throughout the process.
  • Stay in constant contact with every customer throughout the entire process keeping them informed with every detail. This contact starts when or before the motorcycle has arrived at our dealership and is maintained throughout the process and continues after the motorcycle has been picked up. A customer never calls the dealership because they are consistently updated.
  • Stay in constant contact with the Technician that is performing the work to the customer's motorcycle to keep informed of the status of the work being performed to update the customer and also update the Technician if there are additions or changes to the work being performed.
  • Stay in constant contact with the Parts/Accessories Department to track incoming parts to schedule work to be performed on customers motorcycles.
  • Communicate well within the department as well as communicate well with all other departments.
  • Maintain a schedule for all personnel in the entire department to operate the department efficiently.
  • Operate an efficient schedule for the technicians and be able to move jobs around at a moments notice. Manage an efficient schedule for minimal downtime for customers motorcycles. Manage a schedule for motorcycle. pick-ups and deliveries with accurate times for the customer and in the most efficient manner for our driver.
  • This is not an entry-level position - prior dealership experience is required.

Key Result Areas:

  • CSI and Customer Retention and Experience
  • Service Technician Production and Profitability
  • Service Drive Efficiency and Follow-up
  • Employee Satisfaction and Retention

Major Duties and Responsibilities:

  • Ensure a smooth and profitable operation of the service department.
  • Be able to effectively manage both people and processes.
  • Managing the front-end Service Advisor staff.
  • Manage proactive follow up with current and previous customers.
  • Oversee proper dispatching of work to service technicians.
  • Monitor, interpret and evaluate reporting for technician productivity.
  • Provide oversight to Service Advisors on their performance in key metrics.
  • Hire, direct, assist and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
  • Lead continuous improvement efforts that support annual goals for service and cost control.
  • Maintain a high degree of customer satisfaction with the ability to handle customer complaints.
  • Possess sound judgment and decision-making abilities.

What we offer:

  • Health benefits
  • Dental benefits
  • HSA
  • 401K
  • Employee discount
  • Paid vacation time and select holidays
  • Industry-leading pay plans
  • Comprehensive paid training
  • Positive, fun work environment
  • Eligible for Benefits Immediately!

If you are a qualified, self-motivated individual who goes the extra step and holds the quality of your work and the others around you at a high level, then we want you to join our team. Please send your resume and cover letter to jobs@capecodharley.com.

We look forward to hearing from you!

Cape Cod Harley-Davidson® is looking for an upbeat and reliable Service Writer/Advisor to intake customer vehicles, diagnose problems and service needs, schedule work, assign jobs to service technicians and communicate job status to customer.

The Service Writer plays a critical role in the success of the Service Department and Cape Cod Harley-Davidson® as a whole. We are looking for someone with exceptional communication, sales and customer service skills, as well as the ability to build trust between the Service Department and the customers.

Benefits:

  • Health and dental benefits
  • Employee discount
  • Paid vacation time
  • 401K
  • Paid training opportunities
  • Advancement opportunities

Job Responsibilities Include, but are not limited to:

  • Schedule service appointments. Obtain customer and vehicle data before arrival when possible.
  • Greet customers in a timely, friendly manner
  • Diagnose problems accurately, and clearly describe them on the repair order
  • Provide complete and accurate written cost estimate for labor and parts. Establish "promised time".
  • Assign jobs to technicians based on skill level and current resource utilization
  • Review work-in-progress to ensure quality and timeliness. Check on the progress of repair throughout the day. Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail and get proper authorization before any additional repairs are performed.
  • Determine correct part numbers on repair orders
  • Sell additional services by pointing out service specials or additional work needed
  • Handle customer complaints reasonably with a positive attitude
  • Give special attention to repeat repairs to ensure the situation is corrected
  • Set customers’ expectations to a level where they will likely be met

Qualifications & Requirements:

  • Superior communication and customer service skills
  • Experience in a dealership position preferred
  • General knowledge of motorcycle mechanical operations and Harley-Davidson motorcycles
  • Experience with point-of-sale and Parts and Service management computer software preferred
  • Current, valid motorcycle license
  • Friendly and outgoing personality
  • Ability to work weekends is required

Pay is based on experience. If you think you are a good fit, apply today to become part of our team!

Please send your resume and cover letter to jobs@capecodharley.com.

Do you have a passion for motorcycles? Are you a go-getter with a positive attitude? Do you want to get paid to be surrounded by these beautiful iron horses?


Then we have the job for you! Cape Cod Harley-Davidson® is looking for a Service Support/Shop Helper.


In this position, you'll be around motorcycles all day -- lucky you! Daily tasks may include moving motorcycles to where they need to be (driving or pushing), coordinating logistics for the shop, and getting things ready for the Service Techs. You will be assisting in general shop duties, as well as helping to maintain a clean and organized work environment. This job may be physically demanding, so we hope you like to stay active! 


Your goal is to help our Service Department operate at its best capability. 


What we offer:

  • Health and dental benefits
  • Vision
  • Short-term disability
  • Long-term disability
  • Life insurance
  • HSA
  • 401K
  • Employee discount
  • incentives
  • Paid vacation time and select holidays
  • Paid training opportunities
  • Positive, fun work environment

Qualifications & Job Requirements:

  • Current motorcycle license
  • Minimum of 1-year experience with motorcycles
  •  Willingness to do whatever the job takes
  • Good communication skills
  • Ability to follow directions

Physical Demands:

  • Noise level in the work environment is usually loud
  • Ability to use both hands; frequently required to bend, stoop, crouch, reach,  and lift
  • Frequently requires the ability to balance and push a 700-800+ lb motorcycle

Pay based on experience. 


If you are a qualified, self-motivated individual who goes the extra step and holds the quality of your work and the others around you at a high level, then we want you to join our team.


Apply now by sending your resume and cover letter to jobs@capecodharley.com with the subject line: Service Support Application.


We look forward to hearing from you! 

Do you have a passion for motorcycles? Are you detail-oriented and excellent at time management?


Then we have a position for you! Cape Cod Harley-Davidson® is currently looking for a Motorcycle Detailer.


Daily activities include (but are not limited to) washing motorcycles, buffing polishing & detailing motorcycles, utilizing various polishing compounds and waxes. You will be working with both new and pre-owned motorcycles.

 

What we offer:

  • Health and dental benefits
  • Vision
  • Short-term disability
  • Long-term disability
  • Life insurance
  • HSA
  • 401K
  • Employee discount
  • incentives
  • Paid vacation time and select holidays
  • Paid training opportunities
  • Positive, fun work environment

Qualifications & Job Requirements:

  • Current motorcycle license
  • Ability to work independently with little supervision
  •  Willingness to do whatever the job takes
  • Good communication and team skills
  • Demonstrate professionalism at all times
  • Basic familiarity with detailing equipment including polishers, steam cleaners, various detailing tools, chemicals, and techniques.
  • Basic understanding or experience with paint protection film, ceramic coatings, and window tint a huge plus but not required
  • Previous experience detailing motorcycles or cars a plus

Physical Demands:

  • Ability to use both hands; frequently required to bend, stoop, crouch, reach and lift
  • Frequently requires the ability to balance and push a 700-800+ lb motorcycle

Pay based on experience. 


If you are a qualified, self-motivated individual who goes the extra step and holds the quality of your work and the others around you at a high level, then we want you to join our team.


Apply now by sending your resume and cover letter to jobs@capecodharley.com with the subject line: Detailer Application.


We look forward to hearing from you! 

Do you love talking to people? Do you love the Harley-Davidson® brand? Then the Cape Cod Harley sales department is ideal for you.

Are you passionate about leading? Do you love fashion and sales? Do you have a vision for growth and a go-getter attitude?

Do you love the Harley-Davidson® brand?

Yes? Then we have the position for you: MotorClothes® Manager.

This is a high-level responsibility that involves overseeing two locations.

The store is your brainchild. We want you to be excited about the agency you have to craft your vision and take this department to another level. We are looking for someone who would love to lead a team of the legendary brand and deliver exceptional customer experiences.

You will be responsible for overseeing an exceptional team, so it's important that you have the ability to adapt your management style to different personalities. You will also be regularly communicating across different departments. We are looking for someone who is adaptable and can use their skills to drive sales and profitability.


Ideal Candidate will have:

  • Prior management experience in retail apparel/clothing
  • Proven ability to lead, train, and motivate sales associates
  • Exceptional organization and planning skills
  • Fashion product knowledge
  • Knowledge and/or passion for Harley-Davidson merchandise and other products sold by the dealership
  • Have a track record of sales performance and building strong customer relationships


Job Description:

  • Manage merchandise presentation on the sales floor
  • Plan, implement and regulate promotions
  • Effectively utilize computer systems to control inventory and reporting
  • Communicate and plan to achieve daily/monthly sales goals
  • Increase gross and net profit for Motorclothes Department
  • Provide exceptional customer service/CSI
  • Establish departmental work schedule, balancing the workload of all employees 

What we offer:

  • Health benefits
  • Dental benefits
  • Vision benefits
  • Short-term disability
  • Long-term disability
  • Life insurance
  • HSA
  • 401K
  • Employee discount
  • incentives
  • Paid vacation time and select holidays
  • Paid training opportunities
  • Positive, fun work environment

Qualifications: 

  • Friendly and outgoing personality
  • A minimum of 2 years in the retail/fashion industry and in the managerial/supervisory capacity
  • A team Leader, strategic thinker and performance driver with a winning mentality and competitive drive
  • Computer skills, including point-of-sale and financial & analytical capabilities
  • Excellent communication skills and ability to communicate with customers, employees, and peers

If you are a qualified, self-motivated individual who goes the extra step and holds the quality of your work and the others around you at a high level, then we want you to join our team.


Apply now by sending your resume and cover letter to jobs@capecodharley.com with the subject line: MotorClothes Manager Application.


We look forward to hearing from you! 

Do you love talking to people? Are you passionate and knowledgeable about Harley-Davidson® motorcycles?


Do you get excited about accessorizing motorcycles?


We have an opening for a Parts & Accessories Sales Associate who is upbeat, organized, and reliable. We are looking for a proactive individual to actively solicit sales and suggest selling of service-related parts and accessories in conjunction with the service department.


Cape Cod Harley-Davidson is a growing dealership that promotes a positive, enjoyable work atmosphere. We understand the value of open communication and work-life balance. We are looking to add some exceptional individuals to our existing staff. We provide on-site HDU training, off-site H-D® training, and continued education. We want to grow our team from within so there are opportunities to grow within the dealership.


When a customer comes through our doors, we want someone who is excited to suggest beyond the parts the customer needs- we want you to help create the bike of their dreams.


We can train you further on knowledge about parts.


Job Responsibilities include, but are not limited to:

  • Maintaining a clean and efficient parts & accessories (P&A) environment
  •  Handle customer communication regarding returns and/or problems with orders. Issue return authorizations and maintain related records.
  • Answer customers' questions and assist them in identifying and obtaining parts and accessories that they might need or enjoy.
  • Ensure customer satisfaction.
  • Ensure the correct parts are properly delivered to repair orders
  • Pre-staging future parts jobs for Sales and Service departments
  • Working with Service Technicians to ensure their P&A needs are being met
  • Looking up parts and quoting prices for parts using Harley-Davidson catalogs
  • Notifying Parts department if parts need to be ordered
  • Maintaining special orders and/or backorder logs
  • Updating inventory control system and parts catalogs; completing cycle counts

 

What we offer:

  • Health and dental benefits
  • Vision
  • Short-term disability
  • Long-term disability
  • Life insurance
  • HSA
  • 401K
  • Employee discount
  • incentives
  • Paid vacation time and select holidays
  • Paid training opportunities
  • Positive, fun work environment

Qualifications & Requirements include, but are not limited to:

  • Friendly and outgoing personality
  • Knowledge and experience of motorcycle parts and accessories and with servicing of Harley-Davidson motorcycles
  • Experience with Point of Sale and computerized inventory systems or the ability to quickly learn
  • Ability to accept direction, follow instructions, ask questions, work well with customers and staff, and maintain a professional attitude
  • Physical ability to use both hands, to bend, stoop, crouch, reach, handle tools, lift 60 pounds of material and to push an 850+/- pound motorcycle

 

Pay based on experience. Base pay + bonus commision plan. We understand that when you are financially comfortable, you will be happier. We want to make sure you are happy.


If you are a qualified, self-motivated individual who goes the extra step and holds the quality of your work and the others around you at a high level, then we want you to join our team.


Apply now by sending your resume and cover letter to jobs@capecodharley.com with the subject line: Parts Associate Application.


We look forward to hearing from you! 

Cape Cod Harley-Davidson is looking for an upbeat and reliable MotorClothes/General Merchandise Salesperson to join our team.

We are looking for an enthusiastic self-starter to provide a trusted, personalized and social retail experience for our customers. Our customers have the choice to shop anywhere, and we want them to choose us because of our knowledgeable, friendly team and the experience that we provide. We aim to provide friendly, engaging and customized solutions for our customers and create connections by inviting customers to dealership and community events, engaging customer’s friends and families, and celebrating customers key milestones. If you are a qualified, self-motivated individual who goes the extra step to provide exceptional customer service and holds the quality of your work and the others around you at a high level, then we want you to join our MotorClothes Department.

Job Description:

  • Providing outstanding customer service to all of the dealership’s customers
  • Assisting customers with their selection of merchandise and offer additional product that compliments the purchase
  • Possessing the ability to work with several customers at one time while maintaining individual customer satisfaction
  • Providing prompt and accurate service at the cash register; keeping the cash register accurate
  • Handling customer complaints reasonably, showing empathy and a positive attitude
  • Receiving and processing merchandise from distributors
  • Assisting with set-up, organization, and staging of special events
  • Ensuring merchandise displays are stocked, clean, dust free, and appealing

What we offer:

  • Health benefits
  • Dental benefits
  • Vision benefits
  • Short-term disability
  • Long-term disability
  • Life insurance
  • HSA
  • 401K
  • Employee discount
  • incentives
  • Paid vacation time and select holidays
  • Paid training opportunities
  • Positive, fun work environment

Qualifications: 

  • Willingness and ability to work a flexible schedule, including weekends
  • Must have the ability to get along with a broad customer base
  • Schooling or experience in merchandising and retail sales preferred
  • Experience with Point-of-Sale & computerized inventory systems preferred
  • Must have the ability to stand and walk the sales floor for most of the day and frequently required to bend, stoop, crouch, reach, and lift 25-40 lbs. of merchandise
  • Pay is based on experience

Apply now by sending your resume and cover letter to jobs@capecodharley.com with the subject line: Motorclothes Associate Application.


We look forward to hearing from you! 

Cape Cod Harley-Davidson® is looking for great people like you. We are looking for someone who is detailed-oriented and has excellent communication skills.

The Office Admin/Accounting Assistant plays an important role at our dealership to maintain financials and an efficient office environment. He/she works directly with the Controller to assist maintain the books and records of the dealership, comply with H-D® and regulatory requirements, and provide financial reporting and analysis.

What we offer:

  • Health and dental benefits
  • Vision
  • Short-term disability
  • Long-term disability
  • Life insurance
  • HSA
  • 401K
  • Employee discount
  • Paid vacation time and select holidays
  • Paid training opportunities
  • Positive, fun work environment

Accounting Processes & Systems

  • Follow the accounting policies, practices, standards and controls of the dealership and assist the maintenance of all books and records recording dealership assets, liabilities, ownership investments and revenue and expense transactions.
  • Assist in resolving accounting issues as they arise in the daily processing of dealership transactions.
  • Recommend and implement changes to continuously improve systems and financial performance.
  • Prepare special financial analyses as directed by management and the controller.
  1. Cash Management and Regulatory Compliance
  • Assist with compliance with taxing authority regulations, the filing of all required tax returns and reports, and the remittance of all tax payments on a timely basis.
  • Assist with compliance with Department of Motor Vehicle regulations, the filing of all required reports, and the remittance of all payments on a timely basis.

Auditing & Report Writing

  • Assist the investigation of any anomalies noted in dealership books and the preparation of general journal entries to adjust accounts and reports to appropriate amounts.
  • Assist review reports on the Harley-Davidson Dealer Dashboard for accuracy.  Download, print and distribute Dealer Dashboard reports for dealership managers and assist them with evaluation of dealership performance relative to comparative aggregates.

Financial Analysis

  • Aid in the preparation of periodic financial, statistical, and graphical reports that summarize the dealership’s financial position and results of operations for each accounting period.
  • Prepare special financial analyses as directed by management.

Qualifications & Job Requirements include:

  • Superior verbal and written communication skills
  • Must have the ability to get along with a broad employee base.
  • 2 years minimum experience working in accounting.
  • College degree with a major in accounting is preferred.
  • Proficiency with at least one accounting software program – Peachtree preferred.

Apply now by sending your resume and cover letter to jobs@capecodharley.com with the subject line: Office Admin Application.


We look forward to hearing from you! 

Required
Required
Required
Required
Required
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.